Events terms and conditions

1.1. Email confirmation. Once you have completed your registration, you will receive your registration confirmation and subsequent communications by email to the email address provided at registration. Please ensure that your valid email is entered correctly on the registration form. To ensure you receive  event emails from us, please add [email protected] or [email protected] to your e-mail ‘safe senders’ list. Be sure to check your junk email box too in case any of your Event email(s) are caught by spam filters.

2.1. You acknowledge and agree that the MND Association in its sole discretion, reserves the right to change all aspects of the Event, including but not limited to, the Event name, themes, content, program, speakers, performers, hosts, moderators, venue, and time. As speakers are confirmed months before the Event, some speaker changes or topic changes may occur in the program. The MND Association is not responsible for speaker changes but will work to ensure a comparable speaker is located to participate in the programme. Event content may be recorded by the MND Association and will be accessible to registered both in-person and online participants for at least three months after the event. 

3.1. Limitations on Use. By registering to attend the Event, you agree not to sell, trade, transfer, or share your complimentary access link and/or code, unless such transfer is granted by the MND Association.   

3.2. Disruptive Conduct. You acknowledge and agree that the MND Association reserves the right to remove you from the Event if the MND Association, in its sole discretion, determines that your participation or behaviour create a disruption or hinder the Event or the enjoyment of the Event content by other attendees.  

3.3. Recording, Live Streaming, and Videotaping. Participants are requested to not record or broadcast audio or video of sessions at the MND Association Events.  

3.4. Unethical/Non-Compliant Business Practices. The MND Association reserves the right to deny participation to anyone who engages in or is reputed to engage in unethical or non-compliant business practices.  

3.5. Excluding Participants. In addition to the requirements and prohibitions set forth in this Section 3, the MND Association may also exclude any prospective participant from registering for or participating in any hybrid Event, at its discretion.  

3.6. Submitting Questions. There will be the opportunity for both in-person and online delegates to ask questions to speakers and presenters throughout the Event. While speakers and presenters will do their best to answer as many questions as possible, we anticipate there will not be time for them to answer all the questions asked. 

3.7. Complaints. The MND Association strives to provide you with the most productive and effective educational experience possible. We will evaluate individual complaints in a context of collective comments from the Event. 

Payment for events will either be electronic at the time of registration or by invoice depending on the event.

4.1 On-line Payment. The payment of the applicable fee for the Event is due upon registration. If such payment is insufficient or declined for any reason the MND Association may refuse to allow you to access the Event and shall have no liability in that regard. If required, a receipt will be sent once payment has been cleared.

4.2 Invoice Payment. If payment by invoice is an option for a specific event, we will issue an invoice for the cost of your attendance and full payment will be due within 14 days of the date of the invoice or by the date of the event at the latest. Please be aware that the MND Association may refuse you to attend the event if payment is not received before the event.

5.1. Delegate cancellations must be received 10 working days before the start of the event and will be refunded (where a payment has been made), minus a 25% administration fee. The cancellation and any request for a refund must be receiving in writing and sent to [email protected] or [email protected].

5.2. No requests for refunds will be processed after this deadline. 

5.3. Refunds will not be given if the delegate only attends part of the event. 

5.4. Refunds will not be given if the delegate experiences any issues relating to connectivity to the event or inability to use the features available at the event due to incompatibility of their hardware or software. 

6.1. Delegate cancellations must be received 28 working days before the start of the event and will be refunded in full (where a payment has been made), minus a 25% administration fee. The request for cancellation must be receiving in writing and sent to [email protected] or [email protected]. 

6.2. Delegate cancellations received between 27 and 15 working days before the event will be refunded 50% of the fee (where a payment has been made). The request for cancellation must be receiving in writing and sent to [email protected] or [email protected]. 

6.3. No refunds will be made for cancellations received 14 working days or less before an event.

6.4. Where we have booked equipment, accommodation, or catering on your behalf as part of the event, the refund of these costs will be subject to the venue’s terms and conditions and a refund may not be automatically applied. We will confirm these terms at the point of cancellation.

7.1. Places can be substituted in agreement with the Association up to 2 days before an event, at no additional charge. 

8.1. In the event that the MND Association, cancels or postpones an event for any reason, the delegate will be offered the opportunity, where possible, to transfer their place to the rescheduled event - or one similar. Where this is not possible (or not practical) the delegate will be offered a full refund of the registration fee (where a payment has been made). 

8.2. The Motor Neurone Disease Association will notify registered delegates of any cancellation as soon as possible.